Refund Policy

Effective Date:
September 1st, 2023

Thank you for choosing PixTemplates.com for your photo booth template needs. We value your satisfaction and strive to provide you with high-quality content and services. Please read our refund policy carefully to understand the terms and conditions regarding refunds for digital memberships and downloadable products.

MEMBERSHIP REFUNDS

7-Day Satisfaction Guarantee:
We offer a 7-day satisfaction guarantee on all new membership purchases. If you are not satisfied with your membership within the first 7 days after purchase, you may request a full refund. Please note that this refund policy applies only to new membership subscriptions and cannot be applied to renewals.

Refund Eligibility:
To be eligible for a membership refund, you must submit your refund request within 7 days of the purchase date. Refund requests submitted after this period will not be processed.

Refund Process:
To request a membership refund, please contact our customer support team at info@pixtemplates.com. We will require your membership details and the reason for your refund request. Once your request is received and reviewed, we will process your refund within 10 business days.

DOWNLOADABLE PRODUCTS REFUNDS

No-Refund Policy:
Due to the nature of digital products and the instant access they provide, we generally do not offer refunds on single item purchases such as templates, audio files, videos, and other digital content, except in specific cases outlined below.

Defective or Incomplete Products:
If you encounter a technical issue that prevents you from accessing or using the downloadable product as intended, please contact our customer support team within 7 days of purchase. We will investigate the issue and, if verified, provide you with a replacement copy or a full refund, to the discretion of PixTemplates.

Unauthorized Charges:
If you believe that your account was charged for a downloadable product without your consent, please contact our customer support team immediately. We will investigate the issue and provide a refund if the charge is found to be unauthorized.

Legal Requirements:
Even though in some jurisdictions, consumer protection laws may entitle you to a refund under certain circumstances, Quebec (Canada) jurisdiction law will apply. If applicable local Canadian laws require us to provide a refund, we will adhere to those requirements.

Fraudulent Activity:
We reserve the right to deny refunds in cases of suspected fraudulent activity or abuse of our refund policy.

Contact Us:
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at info@PixTemplates.com

Please note that our refund policy may be subject to change without prior notice. It is your responsibility to review our refund policy periodically.

By purchasing a membership or downloadable product from info@PixTemplates.com, you agree to abide by the terms and conditions outlined in this refund policy.

Thank you for your understanding and cooperation.

Sincerely,

Fun Props Inc.
PixTemplates.com
Kelly